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​​Frequently Asked Questions​

​​Have questions? We’ve got answers. This is your one-stop resource for all frequently asked questions about Herbalife. ​

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​​Is Herbalife bad for me?​

No, Herbalife isn’t bad for you. In fact, Herbalife is used by millions across the globe. In 2020, 5.3 million Herbalife Formula 1 Shake Mixes were consumed daily. Our products are formulated with ingredients from natural sources such as soy, peas, flaxseed, oats and Aloe Vera. And, they are rich in different micronutrients as for instance such as magnesium, Vitamin D, Vitamin C and Vitamin E.

We formulate our products, like Formula 1 Shake Mix to give your body the right balance of essential nutrients. Our products work best when incorporated within a balanced and varied diet, as part of a healthy active lifestyle. The ingredients that we use are naturally sourced and brought together in the right combinations to meet our nutrition philosophy. If you are unsure of where to start, our independent distributors are here to help you choose the products that are suitable to your needs.

Across the 90 + markets we operate in, we adhere to the most demanding quality standards in the nutrition industry. Our quality control systems are monitored to ensure we are complying with all government rules and regulations. Herbalife’s commitment to consumer safety begins with product ideation and is strictly maintained throughout every product’s lifecycle.

Our team of experts uphold the highest standards for product science and safety. All processes are overseen by the Global Product Science & Safety (GPSS) Guideline for Evaluating Safety of Herbalife’s (HLF) Inner Nutrition Products.

This comprehensive document offers a process to assess the safety of all Herbalife ingredients. It is continuously revised and updated in accordance with science and regulations related to the safety evaluation of food and dietary supplements for instance:

  • European Food Safety Authority’s (EFSA) Guidance for Submission for Food Additive Evaluations.

  • ESCO’s Advice on the EFSA guidance document for the safety assessment of botanicals and botanical preparations intended for use as food supplements, based on real case studies.

  • EFSA’s Guidance on Safety assessment of botanicals and botanical preparations intended for use as ingredients in food supplements, and

  • EFSA’ Draft guidance on the preparation and presentation of an application for authorization of a Novel Food.

  • The U.S. FDA’s Final Rule on Substances Generally Recognised as Safe.

Herbalife has invested more than $300 million in manufacturing and quality programmes to ensure that we offer the best products to our consumers globally. Our quality control systems are unmatched in the industry and we continuously test our products from ingredient to final product. Putting them through an arduous protocol to ensure they comply with quality standards.

How does Herbalife test their products?

Herbalife tests all products both internally and through third-party certifying organisations to verify compliance with regulatory guidelines. We test, retest, and then test again.

We have Research and Development (R&D) centres in each of our major regions: North America, South America, Europe, China, Asia Pacific, and India. Together, we collaborate with our global colleagues and our team of scientists to understand and manage priorities for new products.

“As head of our worldwide R&D department, I have a challenging and exciting job: my team and I work to ensure the continuity and growth of the business through scientific research as well as the development and refinement of our high-quality products” - Michael Yatcilla, Sr. Vice President, Research and Development

  • Our quality control laboratories all comply with Good Laboratory Practices (GLPs) and ISO 17025 accreditation protocols.

  • Our facilities are certified by NSF International’s Good Manufacturing Practices. And, Good Manufacturing Practices for Sports Facility Registration.

  • Our state-of-the-art manufacturing facilities each have laboratories that comply with current Good Manufacturing Practices (GMPs).

What is Herbalife's quality commitment to consumers?

Herbalife advocates for creating an open dialogue between customers and their healthcare providers. This is a key component in ensuring consumer safety. Global Consumer Safety helps facilitate these conversations by making our health and safety staff available to consult with any healthcare provider.

“Our industry-leading safety program incorporates advanced technology and comprehensive analytical surveillance methods to help us turn consumer feedback into knowledge. And with this, consumers can feel confident knowing that everything we do is to create informed product use experiences, nutrition safety educational tools and materials, robust risk mitigation protocols, and of course, to maintain good product stewardship by complying with all consumer safety regulations globally.” Kristy Appelhans - MSRA, NMD, Vice President - Global Consumer Safety

Herbalife’s Global Consumer Safety team is happy to address any product related questions that healthcare providers may have. Whether they may be suitable for use by customers with certain dietary restrictions or other unique medical considerations. Healthcare providers can contact the company directly at gcs@herbalife.com.