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Frequently Asked Questions

​​Have questions? We’ve got answers. This is your one-stop resource for all frequently asked questions about Herbalife. ​​

  • What is Herbalife?

    ​​Since 1980, Herbalife has been on a mission to improve nutritional habits around the world with great-tasting, science-backed nutrition products that help people get the right balance of healthy nutrition. Herbalife is a global direct-selling nutrition company, with over 40 years of experience in developing a full line of delicious nutrition products that can be customised to meet individual needs and help consumers achieve their unique health and wellness goals.​

  • ​​How does Herbalife operate?​

    ​​Herbalife's products are available exclusively through educated and trained Independent Distributors who provide comprehensive and personalised solutions to their customers’ nutrition and wellness goals. And Herbalife provides the Gold Standard in consumer protection by offering a 100% full refund guarantee.​

  • ​​Where does Herbalife operate?​

    ​​Herbalife caters to a variety of daily nutritional needs, offering choices to consumers in over 90 countries across the globe (56 countries in EMEA). By improving people’s nutrition habits and providing high-quality products and economic opportunities, Herbalife is making a positive impact in communities around the world.​

  • ​​Are Herbalife products good for weight loss?​

    ​​Herbalife's products are high-quality and backed by science. These products include protein bars and snacks, herbal teas, aloe drinks, nutritional supplements, sports hydration, outer nutrition products and meal replacement protein shakes. Herbalife's Formula 1 shakes are meal replacements for weight control. Substituting one of the main daily meals of an energy restricted diet with a meal replacement contributes to the maintenance of weight after weight loss. Substituting two of the main daily meals of an energy restricted diet with meal replacements contributes to weight loss. The company’s global nutrition philosophy is based on balanced nutrition, leading a healthy, active life and following a personalised programme with the help of an educated and trained distributor. This philosophy is helping to improve the nutritional habits of the world – one person at a time.​

  • ​​What is Herbalife's commitment to quality?​

    ​​Herbalife's ingredients come from farmers who are committed to meeting the company’s high standards for planting and conservation. Herbalife tests ingredients in world-class labs before they enter production, ensuring they comply not only with the company’s uniform global standards, but with all government requirements. Herbalife's labs have achieved the highest level of accreditation (ISO 17025) reflecting the company’s strict adherence to industry-leading standards. The comprehensive quality process Herbalife follows ensures that what is on the label is in the product. From the cultivation of source ingredients to the final products that help customers live healthier lives, a commitment to quality is at the heart of everything Herbalife does.​

  • ​​Who can take Herbalife products?​

    ​​In 2020, 5.3 million Herbalife protein shakes were consumed daily around the world. All Herbalife products are created to be compliant with global, EU and national law to make sure they are safe for use by healthy adults. Herbalife products should be consumed as directed on the label. It’s important to note that some products contain ingredients such as soy, oats, dairy, caffeine and others so they might not be suitable for certain individuals, such as expectant and breastfeeding mums. If you have any questions regarding any Herbalife products or specific ingredients, you can reach out directly to the Global Consumer Safety team. Herbalife also recommends consulting your healthcare provider before making any changes in your diet.​

  • ​​How much do Herbalife products cost?​

    ​​Herbalife products are competitively priced. All Herbalife weight management, wellbeing, sports nutrition and personal care products deliver value for money.​

  • ​​Are Herbalife products vegan?​

    ​Many of Herbalife's products contain plant-based protein derived from soy, including the majority of formulations of the company’s flagship product, Formula 1 Healthy Meal Replacement Shake. This sustainable plant-based protein requires less land and water and emits less carbon than animal-based protein. To provide additional choice to consumers, Herbalife also offers alternative plant-based proteins including pea, rice, quinoa, and more.​

  • Where can I buy Herbalife products?​

    ​​Our direct selling business model means that Herbalife products are sold exclusively through our network of independent members, rather than relying on traditional retail establishments.​