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Refund policy

Distributor Refund & Resignation Policy:

If a Distributor resigns for any reason, the Distributor is entitled to a full refund of the cost of the IBP, unopened products, Herbalife produced literature and sales aids, and unused U.S corporate event tickets that are purchased within the previous 12 months. The refund amount includes the cost of the items, any taxes, any shipping, and handling costs on the original delivery and return of the items to Herbalife. Distributors may initiate the refund process through the Online Refund Self-Service Center on MyHerbalife.com or by contacting the Refunds & Repurchase Department 1-855-757-4747 to arrange for the pick-up of items to be returned to Herbalife.

Herbalife Retail Customer and Preferred Member Refund Policy:

If for any reason a Customer or Preferred Member is not completely satisfied with any Herbalife product purchased directly from us or from a Herbalife Independent Distributor, the Customer may return it for a refund or product exchange within 30 days from the date the Customer receives the product.

If the Preferred Member cancels their membership, for any reason within 90 days from the date the application is accepted by Herbalife, the Preferred Member is entitled to a full refund of the HMP. A written cancelation is required to initiate the refund process.

You may contact your Distributor or by calling the Refunds and Repurchase Department 1-855-757-4747 to request a refund or exchange.