Refund policy

Member Refund & Resignation Policy:

If a Member resigns for any reason, the Member is entitled to a full refund of the cost of the HMP (if resignation occurs within 90 days of becoming a Member) and any unopened Herbalife® products, and Herbalife produced literature and sales aids, purchased within the last 12 months which are returned to Herbalife in resalable condition. The cost of shipping paid on the original product order will not be reimbursed.

You may contact Member Services at 02035350908 to initiate your request.

Customer Satisfaction Guarantee and Refund Policy:

Subject to certain limited exceptions*, if for any reason a Retail Customer or Preferred Customer is not completely satisfied with any Herbalife® product purchased directly from us or from a Herbalife Independent Member, the Customer may return it for a refund or product exchange within 30 days from the date the Customer receives the product.*

If the Preferred Customer cancels their customership, for any reason, within 90 days from the date the application is accepted by Herbalife, the Preferred Customer is entitled to a full refund of the initial customership cost. A written cancelation is required to initiate the refund process.

You may contact Member Services at 02035350908 to initiate your request.

*Exclusions: App Subscriptions and personalized supplements are not eligible for refunds or exchanges.